How do I receive my purchase?

How do I receive my purchase?

Once you select the data plan and complete payment, you will be able to view the QR code as well as the order info post payment. We will also email the installation instructions with the QR code to the email you provided as part of your order with us.

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    • What is your refund policy for purchase?

      Our aim is to get you connected instantly. You will be refunded if the eSIM connection you purchased does not work as advertised. If you are experiencing trouble with your connection, please contact our support team. We will do live troubleshooting ...

    • How can I receive SMS and calls while connected with my data-only eSIM?

      If your eSIM supports data-only, you can still use another line for voice and SMS. Please check your eSIM’s Additional Information details to learn your plan type. In order to use your primary line for voice and text while you enjoy your eSIM for ...

    • Can I receive my money back if I am not satisfied with the service?

      Once you've installed and activated the eSIM then we cannot issue a refund as the eSIM is installed and usable. If you are experiencing issues getting Mobile data/internet connection it may be due to configuration settings. Please ensure that you ...

    • I did not receive the email with my eSIM QR Code, what do I do?

      Please check your SPAM or JUNK folder, and if for some reason it is not there, please reach out to our customer support then we can investigate where the order was sent.

    • Can I buy an eSIM for someone else?

      Yes indeed! You can either forward the email that you receive from us containing the eSIM profile to anyone with an eligible device, and they will be able to install and use it or you can place an order for them with their contact info so we can send ...