The PDP
Authentication Failure can be related to your settings, or eSIM data/validity.
Please check
if you have experienced the following items:
The APN is
set according to the information from your eSIM installation page if required
(all lower case and in one word)
You have
remaining data on your eSIM: if you try to connect while there is no remaining
data, you may encounter this error.
You are
connected to the supported network as advised on your eSIM installation page
In order to
find the eSIM installation page and all the details please go to My eSIMs ->
Details -> Install eSIM and scroll down the page. In this case, please reset
your network settings.
If the above
steps do not help, please try resetting your network settings*:
·
Go to Settings on your device
·
Go to General
·
Go to Reset
·
Go to Reset Network Settings
·
Restart your device
*Resetting
network settings reset existing WiFi networks and passwords, cellular settings,
and VPN and APN settings.
If the issue
persists, please contact us for further assistance.