I am experiencing slow network speeds. What do I do to improve this?

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• What data speeds will I get with TRAVELWINGS?

  You will be able to enjoy 3G, 4G LTE speeds as well as 5G in some countries wherever possible on the supported networks around the world. We are constantly working with our partner to expand the 5G coverage more and more.

• I am experiencing “PDP Authentication Failure”

  The PDP Authentication Failure can be related to your settings, or eSIM data/validity. Please check if you have experienced the following items: The APN is set according to the information from your eSIM installation page if required (all lower case ...

• Which mobile network will the eSIM connect to?

  Your eSIM will attach to the local network that our partner has agreements with various roaming aggregators globally. In eligible countries, your eSIM will automatically connect to a local network based on the bundle you purchased.

• I’m experiencing the ‘Cellular Plans From This Carrier Cannot be Added’ error message

  This error may show if you are trying to install an eSIM on a network-locked device. You can check if your device is locked by following the steps below: Go to Settings > General, and tap About. Under Carrier Lock, you should see a message that says ...

• What is an MVNO or Mobile Virtual Network Operator?

  An MVNO (or Mobile Virtual Network Operator) is an entity that enters into a business agreement with Mobile Network Operators to obtain airtime in bulk, including voice calls, SMS and mobile data. The airtime is acquired at wholesale rate and the ...