If you are
having trouble connecting your eSIM on an Android device, please make sure to
check the required settings for your eSIM.
These can be
found by going to My eSIMs -> Details -> Install eSIM/Access Data.
To turn on
the Data Roaming:
Go to
Settings on your device
Go to Mobile
Network
Tap on your
eSIM
Make sure
Roaming is set to ON.
To update the
Access Point Name (APN settings):
Go to
Settings on your device
Go to the
Network & Internet section
Go to Mobile
Networks
Go to Access
Point Names
Tap “+” or
“ADD”
Type the new
APN settings as written in the eSIM installation details under APN (all lower
case, all one word)
Tap save
Leave the
other fields blank