I did not receive the email with my eSIM QR Code, what do I do?
Please check
your SPAM or JUNK folder, and if for some reason it is not there, please reach
out to our customer support then we can investigate where the order was sent.
Related Articles
What is a QR code?
A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option ...
How do I activate the TRAVELWINGS eSIM?
Once you purchase the eSIM data roaming plan from our website, you will get a QR code which you can then install at any time on your phone then you are all set to go before you even fly out to the destination(s) you are travelling to. Once you land ...
How do I install and activate the eSIM?
When you place the order and complete the payment, before we share the QR code to scan to install on your phone, we will also share video and step by step instructions on how to install the eSIM as well as the settings to be configured to be able to ...
I’m experiencing the “This code is no longer valid” error
This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection. In order to confirm whether the eSIM has been installed or not, please proceed as below: Go to ...
How do I receive my purchase?
Once you select the data plan and complete payment, you will be able to view the QR code as well as the order info post payment. We will also email the installation instructions with the QR code to the email you provided as part of your order with ...