What is your refund policy for purchase?
Our aim is to
get you connected instantly. You will be refunded if the eSIM connection you
purchased does not work as advertised. If you are experiencing trouble with
your connection, please contact our support team. We will do live
troubleshooting to make sure all your settings are correct. If there are
genuine technical issues that we and/or our relevant provider cannot quickly
fix, you will have a choice to get a refund or replacement. Please note that
the following cases are not eligible for refund:
● You are unable to use eSIM because your device
is not compatible (If in doubt, please check the 'About eSIMs' section above to
ensure that you have a compatible device before you make a purchase).
● You purchased an eSIM but you no longer need
it or don't want it. (It is not possible for us to sell the eSIM to another
customer once it is delivered to you - even if you haven't used it).
● You have deleted/removed the eSIM from your
device before contacting us for support.
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