The PDP Authentication Failure can be related to your settings, or eSIM data/validity. Please check if you have experienced the following items: The APN is set according to the information from your eSIM installation page if required (all lower case ...
This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection. In order to confirm whether the eSIM has been installed or not, please proceed as below: Go to ...
This error may show if you are trying to install an eSIM on a network-locked device. You can check if your device is locked by following the steps below: Go to Settings > General, and tap About. Under Carrier Lock, you should see a message that says ...
Once you've installed and activated the eSIM then we cannot issue a refund as the eSIM is installed and usable. If you are experiencing issues getting Mobile data/internet connection it may be due to configuration settings. Please ensure that you ...