FAQ
Can I access all apps and websites with my eSIM mobile data?
With our eSIM, you can access many apps and websites as long as there are no restrictions from the app or website you wish to use. Some apps or websites that restrict access due to: ● Proxy settings ● Security protocols ● Location/service provider ...
How many eSIMs can I install?
eSIM compatible devices allow you to install multiple eSIMs, but depending on the device model the number of eSIMs you can have active at the same time may vary. Dual Active Dual SIM standby phones allow for multiple eSIMs to be installed at any ...
How do I change my eSIM label?
Most phones will allow you to store multiple eSIM profiles and switch between them as needed. During eSIM installation, your device will automatically label your new eSIM. Afterward, you can go to your device settings and change it. We recommend ...
Can I use 5G with my eSIM?
Several of our eSIMs support up to 5G cellular or mobile networks. However, this may vary depending on your device and which networks are supported with 5G. 5G networks are only available in supported countries and regions.
Can I re-install an eSIM?
Most eSIMs cannot be reinstalled, which means that if you remove your eSIM you may encounter an error when trying to download it again. We recommend temporarily disabling the eSIM when you are not using it to save on data usage. However, once ...
What happens to the unused data after the validity period?
The eSIM data can only be used within the validity period, which means the remaining unused data cannot be used after the validity period. In case the eSIM is rechargeable, it’s possible to add a new data package by logging into your account and ...
How can I receive SMS and calls while connected with my data-only eSIM?
If your eSIM supports data-only, you can still use another line for voice and SMS. Please check your eSIM’s Additional Information details to learn your plan type. In order to use your primary line for voice and text while you enjoy your eSIM for ...
How can I save data usage on my iOS device?
Enabling Low Data Mode Apple users with iOS 13 and later can enable Low Data Mode to limit and save cellular data. Low Data mode is available for cellular and Wi-Fi, and you can activate them independently. Follow these steps to get started, and ...
How do I set a data limit on my Android device?
Setting a mobile data limit on your Android device helps you reduce your data usage. You can select the billing cycle, add the data limit, set a warning before hitting the limit, and more. Follow these steps to learn how to set your mobile data ...
Where can I find my eSIM’s ICCID number?
When you reach out to our support channels and need assistance with your eSIM, our support team will ask you to provide the ICCID Number of the concerned eSIM which was sent to you in your order via email. The ICCID Number stands for Integrated ...
I’m experiencing the “This code is no longer valid” error
This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection. In order to confirm whether the eSIM has been installed or not, please proceed as below: Go to ...
I am experiencing “PDP Authentication Failure”
The PDP Authentication Failure can be related to your settings, or eSIM data/validity. Please check if you have experienced the following items: The APN is set according to the information from your eSIM installation page if required (all lower case ...
I can’t connect with my eSIM on my Android device
If you are having trouble connecting your eSIM on an Android device, please make sure to check the required settings for your eSIM. These can be found by going to My eSIMs -> Details -> Install eSIM/Access Data. To turn on the Data Roaming: Go to ...
I’m experiencing the ‘Cellular Plans From This Carrier Cannot be Added’ error message
This error may show if you are trying to install an eSIM on a network-locked device. You can check if your device is locked by following the steps below: Go to Settings > General, and tap About. Under Carrier Lock, you should see a message that says ...
Which Windows Laptops support eSIM?
ACER Acer Swift 3 Acer Swift 7 Acer TravelMate P2 Acer TravelMate Spin P4 Acer TravelMate P6 ASUS ASUS Mini Transformer T103HAF ASUS NovaGo TP370QL ASUS Vivobook Flip 14 TP401NA DELL Dell Latitude 7210 2-in-1 Dell Latitude 9410 Dell Latitude 7310 ...
Which Android devices or phones are eSIM compatible?
SAMSUNG* Galaxy A54 5G* Galaxy S23* Galaxy S23+* Galaxy S23 Ultra* Galaxy S22 5G* Galaxy S22+ 5G* Galaxy S22 Ultra 5G* Galaxy S21 5G* Galaxy S21+ 5G* Galaxy S21 Ultra 5G* Galaxy S20 5G* Galaxy S20* Galaxy S20+* Galaxy S20+ 5G* Galaxy S20 Ultra* ...
Which Apple devices or phones are eSIM compatible?
Here are all the Apple Models that are eSIM compatible: iPhone 15 iPhone 15 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone 13 iPhone 13 Mini iPhone 13 Pro iPhone 13 Pro Max iPhone 12 iPhone 12 ...
Where do I go if I am experiencing some installation issues?
Raise a ticket with our support or talk to our support agents via the Chatbot to assist you.
I am experiencing slow network speeds. What do I do to improve this?
Raise a ticket with our support or talk to our support agents via the Chatbot to assist you.
How can I check the network speed once my eSIM is connected whilst roaming?
Open Google search for https://www.speedtest.net/ and click on GO to test
Can I enable HotSpot Tethering when I use your Roaming Data plan?
Yes indeed!
How can I manually install an eSIM on my Android Phone?
You can view this video https://player.vimeo.com/video/881162044 to watch how to do that.
How can I manually install an eSIM on my iPhone?
You can view this video https://player.vimeo.com/video/881159270 to watch how to do that.
How can I set up the APN on my Android Phone?
You can view this video https://player.vimeo.com/video/881161460 to see how to do that.
How can I set up the APN on my Apple iOS Phone?
You can view this video https://player.vimeo.com/video/881161419 to see how to do that.
How can I install an eSIM on my Android Phone?
You can view this video https://player.vimeo.com/video/1042080269 to see how to do that.
How can I install an eSIM on my iPhone?
You can view this video https://player.vimeo.com/video/1042080274 to see how to do that.
How can I check if my Android device is eSIM compatible and unlocked?
You can view this https://player.vimeo.com/video/1042080264 to watch the video.
How can I check if my iPhone is eSIM compatible and unlocked?
You can view this https://player.vimeo.com/video/1042080264 to watch the video.
How can I quickly check if my Phone is eSIM compatible?
Well, a really quick simple way is to dial *#06# on your phone and see if you are able to see an EID number. If you do see an EID then your phone is eSIM ready or you can view this https://player.vimeo.com/video/867039259 to watch the video.
Does TRAVELWINGS assure 100% coverage in the area I am travelling to?
Our TRAVELWINGS partner has agreements with all the mobile operators worldwide to make sure that you receive the best connection available to you, but do note that most of the largely populated areas have great cellular signal and your mobile device ...
Which countries are covered by the TRAVELWINGS service?
TRAVELWINGS services are available in over 190+ countries and we have various packages for each country as well as regional plans as well as Global Plans covering 130+ countries.
What is the validity period of my data?
Your data will be valid based on the data plan you buy. Today we offer 7 day and 30 day plans covering data bundles such as 1GB, 3GB, 5GB, 10GB and 20GB. We are working on longer duration plans but if you run out of data you have the option to reload ...
What forms of payment can I use to refill data?
Today we accept Debit/Credit cards as well as Mobile Money, but we do plan to increase the payment modes as we scale globally.
What causes unintentional data use and how do I prevent it?
Some of the most common internet activities that can generate high data use are: Overnight icloud backups, prolonged video streaming sessions, online interactive gaming, movie/torrent downloads. Additionally, automatic systems, mobile app and cloud ...
What can I get for 1GB data usage?
1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data might look like for typical use, please refer to the table below. Please note that these calculations are estimates only. 1GB of data will give you ...
How long can i use the eSIM WiFi device without charging?
Typically upwards of 6-9 hours. Your device comes with a USB-C cable that you can use to charge your Wi-Fi hotspot by connecting it to a power outlet using the USB cable included in the package.
How do I reload a plan or add a new plan to my eSIM or eSIM WiFi Hotspot?
You can log in to the https://www.kqsafaridata.com site and check the usage in your account and also add new plans or reload to the existing plan.
How do I know if my data credit is about to run out on my eSIM plan or the MiFi device?
You can either check on your phone data roaming usage statistics or you can log in to the kqsafaridata.com site and check the usage in your account. Choose the eSIM you want to check data usage for. If available, the data bar will show the amount of ...
What can i do if my Phone is not eSIM compatible?
Well in this case, we are able to supply an eSIM Mobile WiFi device in this case. We’re working with our Duty Free partner to add it to the site where you can order and collect the device when you’ve checked in and boarded the plane to your ...
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