FAQ
How many devices can I connect to my TRAVELWINGS eSIM MiFi device?
With this MiFi device you can connect up to 10 devices over WiFi.
Can I receive my money back if I am not satisfied with the service?
Once you've installed and activated the eSIM then we cannot issue a refund as the eSIM is installed and usable. If you are experiencing issues getting Mobile data/internet connection it may be due to configuration settings. Please ensure that you ...
How do I track the usage of the data plan I purchased?
You can see how much data you have used directly from your phone settings or from our site but you will need to login with the login info we provided. Once you login you can view the usage as well as reload more data or purchase a new plan for the ...
I did not receive the email with my eSIM QR Code, what do I do?
Please check your SPAM or JUNK folder, and if for some reason it is not there, please reach out to our customer support then we can investigate where the order was sent.
What information do I need to provide to have an eSIM activated?
At TRAVELWINGS, we only need to know your First name, Last name and email address in order to be able to deliver to you your order summary, payment details, and reach you in case a follow up is required. Our partner telecom operators from around the ...
What is your refund policy for purchase?
Our aim is to get you connected instantly. You will be refunded if the eSIM connection you purchased does not work as advertised. If you are experiencing trouble with your connection, please contact our support team. We will do live troubleshooting ...
Why do I need to provide my personal information?
Your Personal Data is collected by TRAVELWINGS as well as our partner to optimise the efficient functioning of the Services and also to comply with relevant laws and regulations about user identification. Your Personal Data is collected by ...
How do I receive my purchase?
Once you select the data plan and complete payment, you will be able to view the QR code as well as the order info post payment. We will also email the installation instructions with the QR code to the email you provided as part of your order with ...
How do I activate the TRAVELWINGS eSIM?
Once you purchase the eSIM data roaming plan from our website, you will get a QR code which you can then install at any time on your phone then you are all set to go before you even fly out to the destination(s) you are travelling to. Once you land ...
What data speeds will I get with TRAVELWINGS?
You will be able to enjoy 3G, 4G LTE speeds as well as 5G in some countries wherever possible on the supported networks around the world. We are constantly working with our partner to expand the 5G coverage more and more.
How can I test the products before my departure?
Once you purchase the eSIM with the roaming data plan, your device will be ready to connect to the local networks that are covered in the plan you purchase. You can install the eSIM before you depart to your destination but the eSIM can only be ...
What’s the coverage of the TRAVELWINGS eSIM data plans?
The TRAVELWINGS products are set up to give you low-cost access to the mobile internet in over 180 countries and over 350+ mobile network operators globally.
What are the benefits of the TRAVELWINGS eSIMs?
Our product gives you the lowest possible data roaming rates wherever you travel globally. You save time and the inconvenience and hassle of buying a local SIM where you're travelling to. With our service you can go live the minute you land and you ...
Is my network secure when I use the Data eSIM?
Yes, no matter where your travels take you, your connection to the internet will be private and secure and roams on the local mobile network. Password protected encryption means you'll never have to worry about questionable public Wi-Fi networks and ...
Can I just use Wi-Fi in a hotel or a cafe?
The most obvious way to minimise or eliminate data roaming fees is to use only Wi-Fi. Keep in mind that it is not a fool proof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are ...
Does my credit expire?
When you purchase your eSIM data plan, the validity of the Data Plan is based on the Bundle volume as well as duration which ranges from 7 days for 1GB plans to 30 days from plans greater than 1GB. The plan expires either when all the bundle is ...
Are there any hidden fees on top of the advertised prices for your data plans?
TRAVELWINGS eSIM data plans are all prepaid. There are no hidden charges, no contracts, no commitments when you purchase our data eSIM bundle. Our goal is to offer the lowest data roaming rates globally and we're constantly increasing the coverage ...
What is a QR code?
A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option ...
Can I buy an eSIM for someone else?
Yes indeed! You can either forward the email that you receive from us containing the eSIM profile to anyone with an eligible device, and they will be able to install and use it or you can place an order for them with their contact info so we can send ...
What is the best use case for eSIMs?
Travelling abroad! eSIM technology is ideal to make your travel connectivity easier and more convenient. Browse the options available on our site and choose the one that best suits your needs. Purchase and install the eSIM from the convenience of ...
What are the benefits of eSIM?
Use two connections on the same phone: eSIM finally brings the dual SIM convenience to iPhone! By having two connections simultaneously active, you can Receive calls and SMS’s on both. Choose which one you would like to use for phone calls. Choose ...
Can I install multiple eSIMs on my phone?
Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having your primary physical SIM on and keeping one of ...
Can I use the same eSIM across multiple countries or regions and on different trips?
Yes indeed! The country coverage list is displayed in the Data Plan details section. You can freely move between different countries shown in the coverage list and you will remain connected. You can also use your eSIM on multiple trips as long as it ...
Which mobile network will the eSIM connect to?
Your eSIM will attach to the local network that our partner has agreements with various roaming aggregators globally. In eligible countries, your eSIM will automatically connect to a local network based on the bundle you purchased.
How do I install and activate the eSIM?
When you place the order and complete the payment, before we share the QR code to scan to install on your phone, we will also share video and step by step instructions on how to install the eSIM as well as the settings to be configured to be able to ...
Do I get a phone number with your eSIM?
No, all our plans provide Mobile Data only and do not come with a phone number nor the option to send SMS. We do, however, send you a welcome SMS message as well as data usage messages stating that you’ve reached 50% consumption then at 80% and ...
Can I use eSIM with my smartwatch?
Yes. eSIMs can be used on smartwatches and other wearables that support independent mobile connectivity via eSIM but please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch. ...
The TRAVELWINGS Data eSIM is a data only travel eSIM
A data only eSIM comes with a data allowance that allows users to have mobile Internet on their device, but no minutes for calling or texts for SMS. However, users can still make calls or send messages through applications like Skype, Whatsapp, ...
What is a Travel SIM Card?
A travel SIM card allows you to connect to a local network in various countries around the world. In this manner, you can avoid excessive roaming fees that your local operator or carrier may charge when you are abroad. While buying a local SIM card ...
What is an MVNO or Mobile Virtual Network Operator?
An MVNO (or Mobile Virtual Network Operator) is an entity that enters into a business agreement with Mobile Network Operators to obtain airtime in bulk, including voice calls, SMS and mobile data. The airtime is acquired at wholesale rate and the ...
What is a data enabled SIM card?
A data enabled SIM card provides mobile data internet connection on a SIM card compatible device such as smartphones, tablets and pocket Wi-Fi devices. Using a data SIM card is a good option to connect to the internet when Wi-Fi is not available. The ...
What is a data plan?
A data plan is a service offered by mobile operators and carriers that allows users to access the internet via a 3G, 4G, LTE or 5G networks. Data plans can come in a variety of costs and sizes depending on the mobile carrier. How much data you need ...
How does a roaming SIM work?
Mobile operators enter into roaming agreements with other networks; so, if your SIM card’s home network is not available, it can connect to a different mobile network operator. This roaming feature is especially useful when you are travelling abroad ...
What is the difference between a mobile SIM and a data SIM Card?
A mobile SIM allows users to make standard phone calls, send SMS and connect to the internet via mobile data, while a data SIM card provides only mobile data. While you cannot make standard voice calls and SMS from a phone number using a data only ...
What is a data roaming eSIM?
A data only eSIM is a product that you can install digitally and allow you to connect to the mobile internet wherever you purchased the data plan for. The data plan is only for mobile internet and does not come with Voice or SMS services. However, ...
What is a data only SIM Card?
A data only SIM has a data allowance that allows users to have mobile Internet on their device, but no minutes for calling or texts for SMS. However, users can still make calls or send messages through applications like Skype, Whatsapp, Facebook ...
What products does TRAVELWINGS offer for roaming?
TRAVELWINGS offers 750 data roaming plans with a coverage of over 180+ countries and these plans are usable on any eSIM compatible phones. The eSIMs do not come with a phone number or allow you to send outbound SMS. To check if your phone is eSIM ...
What is the future of eSIM?
It’s clear that the release of Apple’s eSIM-only phone in the US in September 2022 triggered an increased interest in eSIMs. But is it the future? We believe it is. eSIMs simplify user onboarding and provide a great alternative for roaming. In a ...
How many operators support eSIM worldwide?
As of 2022, 260, which makes up 20% of operators, globally support eSIMs. On top of this, according to the GSMA’s predictions , 98% of operators globally plan to offer the technology by 2025. The carriers that support the technology are spread across ...
How many eSIM-enabled smartphones are out there now?
As of January 2024, there are over 199 eSIM-capable smartphone models available on the market now.
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