🤝Need Help? Support & Assistance
6.7. Returning Home: Airport Procedures & Zamzam Water ✈️
The end of your pilgrimage. Here’s what to expect for your journey back. Hotel Check-out: Adhere to your hotel's check-out times. Confirm airport transfer details with your hotel or Travelwings representative. Airport Procedures: Arrive at the ...
6.6. Addressing Language Barriers
While Arabic is the official language, and English is widely understood in major tourist and religious areas, you might encounter situations with language differences. Basic Arabic Phrases: Learning a few basic Arabic greetings and polite phrases can ...
6.5. Medical Emergencies & On-Ground Support 🚑
Your health and safety are paramount. Immediate Action: Dial 997: For direct ambulance services in Saudi Arabia. Inform Hotel Staff: They can assist with contacting medical help or directing you to the nearest clinic/hospital. Contact Travelwings ...
6.4. Lost Passport, Documents, or Belongings
Losing important items can be stressful, but knowing the steps can help. Lost Passport/Visa: Report to Local Police: Immediately report the loss to the nearest police station to obtain a police report. Contact Your Embassy/Consulate: Reach out to ...
6.3. Flight Delays, Missed Connections & Travel Disruptions
Travel disruptions can happen. Here's how to manage them with Travelwings' support. Before Departure: Flight Status: Check your flight status regularly before heading to the airport. Early Arrival: Arrive at the airport well in advance, especially ...
6.2. Modifying or Cancelling Your Booking
Life can be unpredictable. Here's what to do if you need to change or cancel your Umrah booking. Modification Policy: Details on how to change dates, passenger names, or other booking elements. Explain any associated fees or conditions. Cancellation ...
6.1. How to Reach Travelwings Customer Support 📞
24/7 Umrah Hotline: For urgent matters while you are in Saudi Arabia, please call our dedicated 24/7 Umrah support number 971-45635805. This number is monitored constantly to provide immediate assistance. Email Support: For non-urgent queries, ...