Are waivers possible based on health issues or medical documents?

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• Can the agency provide waivers without airline approval?

  No. The agency cannot issue waivers for cancellation or amendment fees without explicit authorization from the airline.

• How can we obtain waivers for cancellation or amendment fees?

  Waivers may be applicable if a cancellation or major schedule change is initiated directly by the airline. All waivers are subject to the airline’s review and approval.

• Who is eligible to request a medical waiver?

  Medical waivers can typically be requested for the affected passenger or their immediate family members. Final approval rests solely with the airline.

• What happens when a traveller is denied check-in by the airline?

  If a traveller is denied check-in, it is treated as a No-show. All airline terms and conditions apply, and any refund or change will depend on airline approval.

• What is the timeline for receiving a refund?

  All eligible refunds are processed as per the airline’s terms and conditions. Timelines may vary depending on how the refund is initiated: Refund via Refund Application (RA): If the refund is processed through an RA as per the airline’s approval, it ...