Can the agency provide waivers without airline approval?

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• How can we obtain waivers for cancellation or amendment fees?

  Waivers may be applicable if a cancellation or major schedule change is initiated directly by the airline. All waivers are subject to the airline’s review and approval.

• Are waivers possible based on health issues or medical documents?

  In exceptional cases, airlines may consider waivers based on valid medical documentation. Approval is fully at the airline’s discretion and may result in a full refund, partial refund, or tax-only refund, depending on the case.

• Who is eligible to request a medical waiver?

  Medical waivers can typically be requested for the affected passenger or their immediate family members. Final approval rests solely with the airline.

• What is the timeline for receiving a refund?

  All eligible refunds are processed as per the airline’s terms and conditions. Timelines may vary depending on how the refund is initiated: Refund via Refund Application (RA): If the refund is processed through an RA as per the airline’s approval, it ...

• How will I receive a refund for a partially used (flown) ticket?

  If you’ve already completed the first leg of your journey and want to cancel the remaining segment, any refund will be subject to the airline’s specific policy. Refunds, if applicable, are processed in accordance with the airline’s terms and ...