Can I receive the refund directly into my bank account?
As per current policy, refunds are not credited directly to bank accounts. All refunds are transferred to your wallet account, which can be used for future bookings.
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How will I receive my refund after cancellation?
Once your booking is successfully cancelled, you will receive an email confirmation. The refund amount will be credited to your wallet balance as per the applicable fare rules.
How will I receive a refund for a partially used (flown) ticket?
If you’ve already completed the first leg of your journey and want to cancel the remaining segment, any refund will be subject to the airline’s specific policy. Refunds, if applicable, are processed in accordance with the airline’s terms and ...
What is the timeline for receiving a refund?
All eligible refunds are processed as per the airline’s terms and conditions. Timelines may vary depending on how the refund is initiated: Refund via Refund Application (RA): If the refund is processed through an RA as per the airline’s approval, it ...
How can we obtain waivers for cancellation or amendment fees?
Waivers may be applicable if a cancellation or major schedule change is initiated directly by the airline. All waivers are subject to the airline’s review and approval.
How can I top up the company wallet?
To add funds, go to the Wallet section in the Admin Dashboard. You’ll see the current Bookings Wallet balance. Click “+ Add Money,” enter the amount in AED, and select “Pay Now” to complete the transaction. This wallet is used for travel bookings and ...