6.1. How to Reach Travelwings Customer Support 📞
- 24/7 Umrah Hotline: For urgent matters while you are in Saudi Arabia, please call our dedicated 24/7 Umrah support number 971-45635805. This number is monitored constantly to provide immediate assistance.
- Email Support: For non-urgent queries, booking modifications, or detailed requests, you can email us at umrah@travelwings.com.. We aim to respond to all email inquiries within 12 business hours during working days.
When to Contact Us:
Before Travel: Visa inquiries, package customization, document submission, pre-travel advice.
During Travel: Flight delays, hotel issues, transfer problems, medical emergencies, lost documents, ritual guidance (if urgent and specific).
Post Travel: Feedback, follow-up on any pending issues, lost & found inquiries.
Before Contacting:
Please have your booking reference number, passport details, and flight information ready to help us assist you more efficiently.
Clearly describe your issue or question to help our team understand and resolve it promptly.
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1.4. Why Choose Travelwings for Your Umrah? ✈️🧡
Booking your Umrah with Travelwings means choosing a seamless, well-organized, and spiritually enriching experience. We understand the sanctity of this journey, and our services are designed to cater to your every need, letting you focus on your ...
6.5. Medical Emergencies & On-Ground Support 🚑
Your health and safety are paramount. Immediate Action: Dial 997: For direct ambulance services in Saudi Arabia. Inform Hotel Staff: They can assist with contacting medical help or directing you to the nearest clinic/hospital. Contact Travelwings ...
6.4. Lost Passport, Documents, or Belongings
Losing important items can be stressful, but knowing the steps can help. Lost Passport/Visa: Report to Local Police: Immediately report the loss to the nearest police station to obtain a police report. Contact Your Embassy/Consulate: Reach out to ...
6.3. Flight Delays, Missed Connections & Travel Disruptions
Travel disruptions can happen. Here's how to manage them with Travelwings' support. Before Departure: Flight Status: Check your flight status regularly before heading to the airport. Early Arrival: Arrive at the airport well in advance, especially ...
6.2. Modifying or Cancelling Your Booking
Life can be unpredictable. Here's what to do if you need to change or cancel your Umrah booking. Modification Policy: Details on how to change dates, passenger names, or other booking elements. Explain any associated fees or conditions. Cancellation ...