How will I know when my account is activated?

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• How will I receive a refund for a partially used (flown) ticket?

  If you’ve already completed the first leg of your journey and want to cancel the remaining segment, any refund will be subject to the airline’s specific policy. Refunds, if applicable, are processed in accordance with the airline’s terms and ...

• Can I receive the refund directly into my bank account?

  As per current policy, refunds are not credited directly to bank accounts. All refunds are transferred to your wallet account, which can be used for future bookings.

• I've set my password, and the platform says my account is under verification. What does this mean?

  After you set your password, your account details enter a verification process. Our backend team reviews the information you provided during signup. You will also receive an email confirming that your account is under review.

• My account has been activated! What should be my first step as an administrator?

  Your very first step should be to set up your Organization Profile. This crucial initial setup involves defining your company's offices and creating teams within those offices. This foundational structure is essential for applying travel and expense ...

• How will I receive my refund after cancellation?

  Once your booking is successfully cancelled, you will receive an email confirmation. The refund amount will be credited to your wallet balance as per the applicable fare rules.