I've set my password, and the platform says my account is under verification. What does this mean?

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• How do I reset my login password?

  To reset your password: Click on your Profile icon (top-right corner). Go to the Security tab. Follow the prompts to enter your current password and create a new one. Click Change Password to confirm the update.

• How do I update my personal details like passport information or contact details?

  You can edit your personal details by navigating to the My Profile section in your account settings. Fields you can update include: First Name / Last Name Email and Phone Number Gender and Date of Birth Passport Number National ID Keeping this ...

• I just signed up but haven't received the verification email to set my password. What should I do?

  First, check your spam or junk folder in case the email was filtered there. If it’s not there, please confirm that the email address entered during signup is correct. If you're still unable to locate the verification email, contact our support team ...

• How long does the account verification process take?

  The account verification process is typically completed within 24 hours. Our backend team works to verify your details swiftly.

• What should I do if I don't recognize an active login session on my account?

  You can view all your active login sessions by visiting the Security Settings in your profile. If you notice any unfamiliar sessions, click on it and select Remove to end the session immediately.