How long does the account verification process take?

• Related Articles

• I've set my password, and the platform says my account is under verification. What does this mean?

  After you set your password, your account details enter a verification process. Our backend team reviews the information you provided during signup. You will also receive an email confirming that your account is under review.

• Can I receive the refund directly into my bank account?

  As per current policy, refunds are not credited directly to bank accounts. All refunds are transferred to your wallet account, which can be used for future bookings.

• How do I update my personal details like passport information or contact details?

  You can edit your personal details by navigating to the My Profile section in your account settings. Fields you can update include: First Name / Last Name Email and Phone Number Gender and Date of Birth Passport Number National ID Keeping this ...

• How will I know when my account is activated?

  Once the verification is complete and your account is activated, you will receive a specific account activation email confirming that your onboarding is complete. This usually happens within 24 hours of your signup.

• Will I be contacted during the verification process?

  Yes, our backend team may sometimes call you to verify the information you provided during signup. Please ensure your contact details are accurate.