Will I be contacted during the verification process?

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• How long does the account verification process take?

  The account verification process is typically completed within 24 hours. Our backend team works to verify your details swiftly.

• How will I know when my account is activated?

  Once the verification is complete and your account is activated, you will receive a specific account activation email confirming that your onboarding is complete. This usually happens within 24 hours of your signup.

• I've set my password, and the platform says my account is under verification. What does this mean?

  After you set your password, your account details enter a verification process. Our backend team reviews the information you provided during signup. You will also receive an email confirming that your account is under review.

• How will I receive my refund after cancellation?

  Once your booking is successfully cancelled, you will receive an email confirmation. The refund amount will be credited to your wallet balance as per the applicable fare rules.

• How will I receive a refund for a partially used (flown) ticket?

  If you’ve already completed the first leg of your journey and want to cancel the remaining segment, any refund will be subject to the airline’s specific policy. Refunds, if applicable, are processed in accordance with the airline’s terms and ...