What information should I provide when rejecting a request?

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• As an approver, how do I know if a new request is pending for my review?

  You’ll receive a notification— via email and within the dashboard—whenever a travel or expense request requires your attention. All pending items can be found under the Approvals section in your dashboard or navigation panel.

• Can I approve an expense or travel request that has a policy violation?

  Yes, in some cases, policies might allow approvers to approve requests even with violations, potentially requiring justification from the approver. The platform clearly highlights any policy violations associated with the request, providing specific ...

• What happens if I book a flight that requires Travel Head approval?

  When a booking meets the criteria for approval (such as policy violations), it is routed to the assigned Travel Head for review. The approver will receive: A notification of the pending booking Full booking details Highlighted policy violations, if ...

• What is the significance of "Average Approval Time" and "Out-of-Policy %" on the Admin Dashboard?

  These are key Summary Metrics displayed on the Admin Dashboard: Average Approval Time measures how quickly requests are reviewed and approved, reflecting the efficiency of your approval workflow. Out-of-Policy % indicates the percentage of bookings ...

• Expense Management

  What are the common reasons for an expense claim being flagged as a policy violation? Expense claims are automatically checked against configured company policies. They can be flagged if an expense item violates a rule, such as exceeding a spending ...